Returns & Exchanges

You have 14 days to decide if the item is right for you.
SUPERWOMANXXL guarantees to refund any item(s), provided that they have been kept in reasonable condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact.

To arrange a return
All our packages contain a return address label to use when you send items back.
Please use the return address label enclosed with the package to post your items in a post box or via the Post Office.
Please make sure that postage is prepaid for your return package: We unfortunately cannot provide in returning free of charges from any country outside the Netherlands. We are working on that subject with Royal Mail.

No return label in package?
If accidentally no return sticker is in the package, please write the address below on your return package.

Shop Online Services BV
c/o Rudolf Dieselweg 38 A
5928 RA Venlo
Netherlands

Refunds
If items you purchased are returned by mail, the balance will be refunded within 30 days. Visit My SUPERWOMANXXL to check the status of your returns and the amount owed to you.
Your refund will be payable with the same payment method you chose for purchase. We can also add this credit to your SUPERWOMANXXL account balance.
If you have paid by credit or debit card, we will refund the balance to the card originally used.

Exchanges
You have up to 14 days to decide if the item is right for you. If exchanging for a similar garment in a different size or color, no additional delivery charges will be added.
Make sure the label is attached and the garment is in its original condition. Read the delivery note that comes with your package for more information.