Frequently Asked Questions

Where can I find more information about TWISTER and SUPERWOMANXXL?
Information about Twister, and the people behind Twister and their services can be found on www.twisterbigsizes.com.  If you have any questions, be sure to click on the link Press in the SUPERWOMANXXL shop. Here you will find more information and contact details.

Why SUPERWOMANXXL sells the brand Twister?
Twister has more than 20 years’ experience in the textile industry and extensive knowledge of design, styling and materials. Twister combines quality materials and workmanship on a very high level. Beautiful prints and patterns, leading new design fashion for the confident, curvier bodied woman with style and flair. Also decisive for SUPERWOMANXXL: Twister manufactures its clothing exclusively within Europe and we can proudly say that at no Twister Product child work clings. In short, top quality at the best prices!

How can I return an item?
Returns
It could be that you don’t like the product or that you'd rather change it for a different color or size. You can return the item within 14 days to us provided that the item is not damaged and not worn and the original tags are still attached. Unfortunately SUPERWOMANXXL can not provide in the service of free returns outside the Netherlands. Please sent your postage prepaid package to the following address:

Shop Online Services BV
p/a Rudolf Dieselweg 38 A
5928 RA Venlo
Netherlands

Returns from the Netherlands
You can easily return your package, using the return form in the package and the enclosed address label.  Fill in the return form, fix the return label on the package and give the package to a postal service in your area. Please note that shipping costs for returning goods are on your behalve.

Back payment
Please note that it takes several days before your return reaches us and is checked. Once the return is processed by our warehouse, the amount credited to your account. The length of time varies depending on the processing with your bank or credit institution. If your money is not received within 30 days, please contact our customer service.

Exchange
If you wish to exchange an item, please place a new order in our webshop. The new product will be sent to you. The return item must be returned to us as described in the return policy.

No address label in package
If inadvertently no address sticker is in your package, write the address below on your return package.

Shop Online Services BV
c / o Rudolf Dieselweg 38 A
5928 RA Venlo
The Netherlands

If you have any questions, please contact our Customer Service service@superwomanxxl.com

Why should I create a user profile at SUPERWOMANXXL?
Before placing an order, you can create a user profile. When you log in to your account, your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to My SUPERWOMANXXL, where you can get a full overview of your profile, pending orders, order history, shipping and payment details.

How do I create a user profile at SUPERWOMANXXL?
You can easily create your own SUPERWOMANXXL user profile by creating a username and password. We recommend that you use your email address as your username, to make it easy to remember. Please make sure that your password is at least 6 characters.

I forgot my password / username - can you help me?
If you forgot your password, just click the “Forgot password” link and we will send you an email with information on how to reset your password. A forgotten username can be retrieved directly via email.

I responded to an email and/or online questionnaire to enter a contest. Is this an SUPERWOMANXXL initiative or is it fraudulent?
All SUPERWOMANXXL campaigns are promoted through our website. SUPERWOMANXXL cautions you to read the fine print and legal disclaimers when entering online contests. You will note in most situations that the promotion is in no way associated with our brand. If you have entered your cell phone number in response to an email that you received for a chance to win an SUPERWOMANXXL contest, you are an on-going victim of this activity, or are now receiving unwanted SMS text messages, we encourage you to contact your phone provider and block the offending phone number.